Overview
Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In using Sin Dudar Network, eBasket and Rejoice Art, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way. They have the right to do this up to 90 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 90 days of the seller receiving the returned item(s), or within 90 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.
Please note: Unless faulty, the following types of items are non-refundable: items that are customized or personalized, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. name), personal items sold with a hygiene seal in instances where the seal is broken.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address in your receipt.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address in your receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation Policy
Sometimes a member may need to cancel a transaction. Only a seller can cancel an eBasket order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages.
eBasket has a satisfaction guaranty philosophy, therefore a seller may cancel a transaction only under the following circumstances:
The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
Both the buyer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.
The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item. You’ll need to refund in full all shipping.
The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional, unless the buyer paid with eBasket Payments, in which case you’ll need to refund in full.)
All cancellations must follow these policies:
The order meets one of the above criteria.
The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
The seller refunds the buyer in full, except as described above.
The cancellation meets all of eBasket’s policies, including our non-Discrimination Policy.
For more information on how to cancel an order, please see this Help article.
Limited Time to Request a Refunding Transaction.
The buyer must inform the seller if they wish to cancel the order, and they must do this in writing (email is sufficient, but they may also use a standard returns form which is available on this page). Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.
How to cancel an order?
Return of faulty goods.
The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.
Lost items.
If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
